What to Do When Writesonic is Not Received After Payment

What to Do When Writesonic is Not Received After Payment

You’ve paid via USDT for a Writesonic subscription, but the account isn’t in your dashboard. Don’t panic — here’s a step‑by‑step guide to fix it fast.

### 1. Check Your Transaction on the Blockchain

First, verify the payment went through. Use a block explorer (e.g., Tronscan for TRC20, Etherscan for ERC20) with your wallet address or transaction ID. If the transaction is unconfirmed or failed, the funds will return to your wallet within 24 hours.

### 2. Confirm You Used the Correct Network

USDT payments must match the network we accept. We support TRC20 (recommended for low fees) and ERC20 (higher fees). If you sent on BEP20 or another chain, the funds are lost until you contact support with proof.

### 3. Contact Support with Your Details

Email [email protected] with: - Your order ID - Wallet address used - Transaction hash (TXID) - Screenshot of the payment confirmation

We aim to resolve within 15 minutes during business hours (UTC+8, 9AM–11PM).

### 4. Check Your Spam Folder for Credentials

If payment is confirmed, login credentials are sent to your registered email. Sometimes they land in spam. Also check your account’s “My Subscriptions” page — the Writesonic seat may already be active.

### 5. What If the Wrong Amount Was Sent?

Writesonic plans start at $10/month (≈10 USDT) for the Basic plan, $25/month (≈25 USDT) for Unlimited, and $50/month (≈50 USDT) for Team. If you sent less, the subscription won’t activate. Send the difference or request a refund (minus network fees).

### 6. Payment Delays Are Rare But Possible

TRC20 transactions confirm in seconds; ERC20 may take 5–15 minutes. If more than 30 minutes pass, submit a ticket. In 2026, we process over 500 USDT orders daily with a 99.8% success rate.

### 7. Still Stuck? We’ll Manual Credit You

As a last resort, our team can manually assign a shared seat to your email. This takes 2 hours but ensures you get access even if the payment system has a glitch.

Don’t Let a Payment Issue Stop Your Work

Writesonic is a top AI writer for blogs, ads, and product descriptions. With USDT, you avoid bank delays and KYC. Get back to creating in minutes — our support team is ready.