What to Do When Perplexity Pro is Not Received After Payment

Payment Completed but Perplexity Pro Not Received?

You've sent USDT via TRC20 (or ERC20) for a Perplexity Pro shared seat, but the upgrade isn't showing in your account. This is a common issue when using crypto for AI subscriptions. Here's what to do.

Step 1: Check Transaction Confirmation

Verify your USDT transfer on the blockchain. For TRC20, use Tronscan; for ERC20, use Etherscan. Confirm the transaction has at least 6 confirmations (TRC20) or 12 (ERC20). If still pending, wait 10-30 minutes. If failed, contact your exchange.

Step 2: Confirm You Sent the Correct Amount

Perplexity Pro shared seats cost 15 USDT/month via our marketplace. If you sent less (e.g., 14.5 USDT due to fees), the system won't process. Fees are typically 1-2 USDT on TRC20. Ensure the net amount matches the price.

Step 3: Check Your Perplexity Account Email

Log in to Perplexity.ai with the email you provided during purchase. Go to Settings > Subscription. If it shows "Pro", you're set. If not, you may have used a different email. Contact support with your transaction hash.

Step 4: Contact Marketplace Support

Most issues are resolved within 1 hour. Provide your order ID, wallet address, and transaction hash. Our support team is available 24/7 on Telegram. We'll manually credit your account if the blockchain confirms payment.

Step 5: Avoid Scams

Only buy from verified sellers with positive reviews. Never share your private keys. Our marketplace escrows USDT until delivery is confirmed. In 2026, we processed over 10,000 orders with a 99.5% success rate.

Why Crypto Payments Sometimes Delay?

Blockchain congestion, incorrect network selection, or low gas fees can cause delays. Always use TRC20 for USDT – it's faster and cheaper than ERC20. Average confirmation time: 2-5 minutes on TRC20.

Final Note

If you've waited over 2 hours after confirmation, open a ticket. We'll investigate and refund or activate within 24 hours. Your satisfaction is our priority.

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FAQ

Q: How long does it take for Perplexity Pro to activate after USDT payment? A: Usually within 5-10 minutes after blockchain confirmation. Delays up to 2 hours are rare but possible.

Q: I sent USDT via ERC20 but the price was for TRC20. What now? A: Contact support with your transaction hash. We can usually match it manually, but you may need to pay an extra 1 USDT for network fees.

Q: Can I get a refund if Perplexity Pro is not received? A: Yes, if the payment is confirmed on-chain and we cannot deliver within 24 hours, a full refund in USDT is issued.

Q: Do I need to link a credit card to use Perplexity Pro? A: No, with our shared seats, you log in with your email – no card required. The subscription is managed by us.

Q: What if my payment was sent to the wrong wallet address? A: Unfortunately, crypto transactions are irreversible. Double-check the address before sending. We cannot recover funds sent to incorrect addresses.