NotebookLM Plus Payment Stuck or Pending — Troubleshooting

Payment Stuck? Here’s Why

If you’re trying to pay for NotebookLM Plus with USDT and the transaction shows as “pending” or “stuck” on our marketplace, don’t panic. This is usually a simple network or confirmation issue, not a loss of funds. We accept USDT on TRC20 (Tron) and ERC20 (Ethereum) networks, and each has different confirmation times.

Check Your Network Selection

First, double-check you selected the correct network when sending USDT. If you used TRC20, confirmations take ~1-2 minutes on Tron. For ERC20, it can take 5-15 minutes, especially during high congestion like Q1 2026 when gas fees spike. If you sent on the wrong network (e.g., BEP20 instead of TRC20), your payment may not appear automatically, but we can recover it—contact support with your TXID.

Insufficient Gas Fees on ERC20

ERC20 transactions require ETH for gas. If you sent USDT but didn’t leave enough ETH for the network fee, the transaction may be stuck in “pending” status. Check your wallet’s outgoing transaction on Etherscan. If it’s pending with a low gas price, you can accelerate it (if your wallet supports RBF) or wait for it to drop. For future payments, use TRC20 to avoid ETH gas issues.

Why Was My Payment Not Applied?

Even after the USDT arrives in our wallet, our system needs 2 blockchain confirmations to credit your NotebookLM Plus subscription. For TRC20, this takes ~1 minute; for ERC20, up to 5 minutes. If it’s been longer, your transaction may be unconfirmed or rejected due to low gas. Check the TXID on a block explorer. If confirmed but not credited, open a support ticket with the TXID and your email.

KYC-Free Purchase: No Card Needed

Our marketplace requires no KYC—just send USDT from any wallet. If your payment is stuck, it’s not a KYC issue. The only requirements are: correct network, sufficient gas (for ERC20), and 2 confirmations. No ID, no bank card. If you’re worried about privacy, use TRC20 for faster, cheaper transactions.

How to Prevent Stuck Payments

1. Always send USDT via TRC20 (lower fees, faster confirmations).
2. For ERC20, keep at least $5–$10 worth of ETH for gas.
3. Double-check the deposit address and network before sending.
4. Wait for 2 confirmations — our system auto-credits within 2 minutes after that.
5. If stuck >30 minutes, contact support with TXID.

Need More Help?

If your NotebookLM Plus payment is still pending after an hour, reach out to our 24/7 support via live chat. Include your TXID and the amount sent. We’ll manually verify and credit your account — no extra fees. Buy with confidence: USDT payments are final and secure.