What to Do When Leonardo AI is Not Received After Payment

Why Leonardo AI Might Not Arrive After USDT Payment

You paid via USDT (TRC20 or ERC20) for a Leonardo AI shared seat — but the access isn’t showing up. Don’t panic. This is a common hiccup in the AI subscription resale market. Here’s what to check first.

### 1. Confirm Your Payment Network

Double-check whether you sent USDT on TRC20 (Tron) or ERC20 (Ethereum). Our platform only supports TRC20 for instant settlement. If you used ERC20, the transaction will be delayed by network confirmations — up to 30 minutes. In 2026, TRC20 remains the fastest and cheapest option for USDT payments.

### 2. Check Your Email (Including Spam)

After a successful payment, we email the login credentials within 2–5 minutes. Look for an email from `[email protected]` with subject “Your Leonardo AI Access is Ready”. If not found, check spam or promotions folders.

### 3. Verify Your Payment Status

Log into your account and go to Order History. Look for the Leonardo AI subscription (e.g., “Leonardo AI Pro - 1 Month Shared Seat” at $9.90 USDT). If status shows “Unpaid” or “Pending”, your payment might not have confirmed. For TRC20, confirmations take 1–2 minutes; for ERC20, up to 15 minutes.

### 4. Confirm Your Account Email

We send access to the email you provided during checkout. If you entered a typo (e.g., `gmial.com` instead of `gmail.com`), the email will bounce. Contact us immediately with your order ID to update the email.

### 5. Contact Support with Order ID

If none of the above works, open a support ticket. Include your Order ID and USDT transaction hash. We’ll manually check the blockchain and resend access within 1 hour. Our support team is available 24/7 via live chat.

Why Buy Shared Seats with USDT?

• **No credit card needed** — perfect for users in restricted regions.
• **KYC-free** — buy anonymously with USDT.
• **Instant delivery** on TRC20 payments.
• **Guaranteed refund** if access isn’t delivered within 24 hours.

Final Check

Before reaching out, ensure your wallet has sufficient TRX or ETH for network fees. If the transaction shows “Success” on the explorer but we haven’t delivered, we’ll fix it immediately.

Stop worrying — your Leonardo AI access is just one step away. Buy now with USDT (TRC20) and get instant access.