What to Do When DALL-E Credits is Not Received After Payment

Why DALL-E Credits Might Not Arrive After USDT Payment

You paid via USDT (TRC20 or ERC20) for DALL-E credits on a shared seat marketplace, but the credits aren't showing up. This is frustrating, but usually fixable. Let's troubleshoot step by step.

Step 1: Verify Your Payment Transaction

First, check your wallet for the transaction hash. For TRC20, use Tronscan; for ERC20, use Etherscan. Confirm the transaction status is "Success" and the recipient address matches what the marketplace provided. If the status is pending or failed, the credits won't release until it clears.

Step 2: Check Your Account Dashboard

Log into the marketplace and look for a "Pending Credits" or "Transaction History" section. Sometimes credits are held for manual confirmation, especially for first-time buyers. If you see the transaction but no credits, click "Confirm Payment" if the button exists.

Step 3: Contact Support with Your TXID

Find the support chat or ticket system. Provide your transaction ID (TXID) and the exact amount sent (e.g., 15 USDT for 100 DALL-E credits on a shared seat). Most reputable marketplaces respond within 2–4 hours during business hours (UTC+8 is common).

Step 4: Check for Wallet Address Errors

Did you send to the correct address? Some platforms generate a new address per order. If you sent to an old address, the credits may be lost. Double-check the address in your payment instruction email.

Step 5: Common Issues in 2026

With increasing USDT adoption, some marketplaces have delayed auto-credits due to network congestion. TRC20 is usually faster (<5 minutes) while ERC20 can take up to 30 minutes. If you used a wrong network (e.g., sent ERC20 to a TRC20 address), the funds may be unrecoverable.

Step 6: Prevent Future Delays

Always copy the exact deposit address from the marketplace order page. Use TRC20 for speed and lower fees (typically 0.5–1 USDT). Save the TXID immediately after sending. For large amounts, test with 1 USDT first.

When All Else Fails

If support doesn't respond within 24 hours, consider a chargeback? Not possible with USDT – it's irreversible. So always use a reputable marketplace with positive reviews on platforms like Trustpilot or Reddit communities for AI subscription reselling.

Final Tip

Check if the marketplace requires KYC. Some shared seat providers like "AISubHub" (example) need ID verification for first-time buyers. If you skipped KYC, your payment might be on hold. Complete the verification to release credits.