What to Do When Cody Pro is Not Received After Payment

Payment Not Received? Check Your USDT Transaction First

You've paid in USDT for a Cody Pro shared seat, but the access code isn't in your inbox. Don't panic — this is usually a blockchain or email delay. First, verify your transaction on-chain. Open your wallet (e.g., Trust Wallet or MetaMask) and check if the TXID shows "Completed". If it's still pending, wait — TRC20 confirmations take 2-5 minutes. If confirmed but no email, check your spam folder for "Your Cody Pro Access" from [email protected].

Common Reasons for Cody Pro Delivery Delays

• **Wrong network selected**: You sent USDT via ERC20 but our system only accepts TRC20. This causes a permanent loss unless you contact support with the TXID.
• **Insufficient memo/tag**: Some shared seat systems require a memo. If you omitted the payment memo, the system can't match your USDT to your account.
• **KYC hold (not applicable here)**: Unlike exchanges, we never ask for KYC. Your purchase is instant once the transaction is confirmed.

What to Do If Your Cody Pro Code Is Still Missing After 30 Minutes

1. **Contact support immediately** via Telegram @NexusAISupport or email [email protected]. Provide your USDT TXID, email used at checkout, and the exact amount (e.g., 15 USDT for a monthly Cody Pro seat).
2. **Check the product page**: Ensure you actually bought a Cody Pro seat, not a different plan. Our Cody Pro shared seats start at 15 USDT/month (TRC20 only) for a single device, up to 30 USDT/month for 3 devices.
3. **Verify your account status**: If you're a first-time buyer, you may need to verify your email. Click the link in the welcome email.

Why We Use USDT (TRC20/ERC20) for Cody Pro Resale

USDT eliminates chargebacks and KYC. For you, it means no credit card needed, no identity verification, and instant settlement. We exclusively accept TRC20 for lower fees (0.5-1 USDT per transfer) and faster confirmations. If you accidentally sent via ERC20, our support team can manually process it — but expect a 12-24 hour delay due to gas price volatility.

Pro Tips for Future Cody Pro Purchases

• Always double-check the network: TRC20 for this marketplace.
• Save the TXID immediately after sending.
• Use a dedicated email for marketplace purchases to avoid spam filters.
• Buy in bulk: 6-month Cody Pro subscriptions are 20% cheaper (72 USDT vs 90 USDT).

FAQ

Q: I paid via ERC20 by mistake. Will I get my Cody Pro seat? A: Yes, but it takes 12-24 hours for manual processing. Contact support with your TXID.

Q: How long does TRC20 USDT transfer take to reflect? A: Typically 2-5 minutes, but up to 30 minutes during network congestion.

Q: Do I need to provide ID to buy a shared Cody Pro seat? A: No. We never require KYC. Your USDT payment is all we need.

Q: Can I get a refund if I don't receive my code? A: Yes, if the transaction is confirmed on-chain and we cannot deliver, we refund in USDT within 48 hours.

Q: What if I entered the wrong email during checkout? A: Contact support with your TXID and correct email. We'll update your account.